Frequently Asked Questions
Everything you need to know about your Kona gear and orders.
How long does shipping take for Kona equipment?
Standard shipping typically takes 3-5 business days within the continental US. Expedited shipping options are available at checkout for athletes who need their gear sooner.
What is your return policy on sports apparel?
We offer a 30-day return policy on all unworn and unwashed apparel with original tags attached. Please note that for hygiene reasons, certain items like swimwear and compression base layers are final sale.
Do Kona products come with a warranty?
Yes, all Kona performance hardware and equipment come with a limited one-year warranty against manufacturing defects. This does not cover standard wear and tear from regular athletic use.
How do I know which size to order?
Each product page features a detailed 'Size & Fit' guide. We recommend measuring your current gear or body dimensions and comparing them to our chart to ensure optimal performance and comfort.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, we process orders immediately. You can modify or cancel your order within 60 minutes of placement by contacting our support team via live chat or email.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna for larger equipment purchases.